This Shipping Policy details the logistics and delivery procedures for orders placed through modernwasteco, a brand operated by KARTELL DE MEXICO, S.A. DE C.V.

  1. Dispatch Location
    All orders are prepared and dispatched from our operational facility located at:
    Av. Dr. Roberto Michel 750, Ferrocarril, 44940 Guadalajara, Jal., Mexico.
  2. Logistics Partners and Transit Times
    To ensure timely delivery to our customers throughout the European region, we collaborate with reputable international carriers, including DHL, FedEx, and UPS Priority services.
    Standard Transit Time: Orders are typically delivered within 5 to 10 working days from the date of dispatch.
    Tracking Notifications: We maintain transparency throughout the delivery process. Upon dispatch, and at subsequent milestones—including arrival at logistics hubs and local final-mile delivery—we automatically transmit tracking updates to the email address provided during the checkout process. This allows you to monitor the status of your package at each stage of transit.
  3. Delivery Delays and Resolution
    While we strive to adhere to the stated transit times, unforeseen logistical circumstances may occasionally occur. If an order exceeds the standard delivery timeframe, please contact our support team at garbage@modernwasteco.com.
    Upon receiving your inquiry, we will initiate a formal investigation with the relevant carrier to locate the shipment. Based on the findings of this investigation and the status of the package, we will determine the appropriate resolution. In instances where a delivery failure is confirmed, we will coordinate either a full refund or the dispatch of a replacement order, depending on the specific circumstances of the case.
  4. General Provisions
    Please ensure that the shipping address provided at checkout is accurate and complete to avoid unnecessary delays. We are not responsible for delivery failures resulting from incorrect address information provided by the customer.
    Should you have any further questions regarding your shipment, please do not hesitate to contact our team using the contact information provided below.
    KARTELL DE MEXICO, S.A. DE C.V.
    Email: garbage@modernwasteco.com
    Phone: +52 3336191616